Source Pro Search is conducting a search for a Field Service Manager.
The Field Service Manager plays a crucial role in the day-to-day management of field service and support activities in the Southern Region (TX, OK, AR, LA, MS, AL, GA, FL, and Caribbean). Leading a team of 12 highly skilled degreed technicians, the Field Service Manager oversees troubleshooting, repair, and calibration of benchtop analytical instrumentation used in R&D Labs. The base salary for this position ranges from $93,000 to $105,000 per year, plus a bonus. Our client also offers full benefits, a profit-sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. The position reports to the Service Manager for the Southern Region.
Manage a team of Field Service Engineers, including hiring recommendations, staff development, work assignment, and performance appraisals.
Ensure proper training and continuous skill advancement of Field Service Engineers; conduct staff training as needed.
Maintain adherence to service department policies, corporate safety and quality standards, and ISO17025 requirements.
Compile and maintain operational records, report product failure trends, and oversee performance metrics using SAP software and Excel macros.
Oversee the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
Accumulate 3 years of experience in a technical services environment.
Attend mandatory in-house technical training courses annually to stay current on field developments.
Demonstrate advanced knowledge of engineering science and technology.
Utilize electronic schematics, electronic testing equipment, and repair tools to support service engineers.
Hold a Bachelor's degree in electrical, mechanical, or chemical engineering, physics, or a related field.
Exhibit analytical problem-solving skills, excellent verbal/written communication, and interpersonal skills.
Provide exceptional customer service.
If you are a dynamic leader with technical expertise, excellent communication skills, and a commitment to customer satisfaction, we invite you to apply for this exciting opportunity.