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Senior Desktop Engineer

Cleveland, OH
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SourcePro Search has an opportunity for a Senior Desktop Engineer to join the IT division at our client’s world headquarters in Ohio.
This position offers a generous compensation/benefits package as well as relocation assistance.

Responsibilities include:
  • Perform user, system and support requirements gathering and analysis to provide design and architectural recommendations
  • Research options providing functional and technical written evaluations of products and operating system upgrades and patches
  • Develop, organize and maintain standard operational procedures
  • Create desktop/laptop build processes for domestic /global sites
  • Create and communicate systems and application standards
  • Create and maintain systems documentation for testing and validation
  • Package software and design distribution methods
  • Perform software distribution and patch management to Windows PC's, laptops, and servers
  • Maintain relevant and current knowledge and be a leader, within assigned technical fields
  • Prioritize work efforts, multi-task in a very fast-paced environment, and provide timely and clear updates
  • Lead large projects
  • Manage the daily administrative and operational aspects for the group
  • Provide technical consultations and presentations to IT as needed
  • Create and lead configuration management processes, while following all change management guidelines.
  • Provide disaster recovery planning for client technologies
  • Perform post-implementation 3rd level support, identifying root cause with strategic solutions to problems.
  • Bachelor degree required, with a strong preference for Bachelor of Science degree in Computer Science or Computer Information Systems
  • Minimum 5-7 years' experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, Application Packaging QA
  • SMS/SCCM ' experience with creation, migration and deployment of application packages. Solid foundation designing and implementing distributions with Wise, Active Directory, SMS/SCCM for the full lifecycle with diagrams, workflow Visio's, support documentation, training and presentations.
  • VBScript and/or PowerShell scripting
  • Experience with Windows 7 or IE8 would be a PLUS, currently on WinXP
  • Experience architecting a large Windows desktop/laptop/Active Directory environment (roaming profiles, etc)
  • Experience leading and managing, deploying and supporting large scale O/S migrations and introducing new technology based on business needs and industry standards
  • Resource Kit level knowledge of Windows 7, 2003, Windows 2000 Prof., and XP
  • Ability to work independently without intensive oversight ' must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact)
  • Initiative and ability to research problems independently, finding root cause
  • Emphasis on sharing of knowledge through good communications, peer training and written documentation
Technical Proficiencies Required:
  • Microsoft desktop technologies
  • Discipline to adhere to formal system lifecycle methodology
  • Strong Background in the following areas:
  • Windows 2003/2008 server
  • Windows 7 & XP Desktop
  • VBScript
  • Image builds experience using Ghost/VMWare or similar technologies
  • Knowledge of SQL a plus
  • Wise Package Studio
  • WMI
  • SMS or SCCM
  • Roaming Profiles for user settings, builds and distributions (AD)
  • Advanced Networking concepts (TCP/IP, Routing, Firewalls, Network Security)

Other useful proficiencies:
  • MCSE, PMP, EE (for in-depth analysis and proactive vs. reactive approach)
  • Windows Operating System installation/troubleshooting techniques
  • Application compatibility remediation techniques
  • Microsoft Deployment Toolkit
  • Application packaging techniques
  • Microsoft Office
  • Microsoft SMS / SCCM
  • Application Virtualization
  • Operating System virtualization

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