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Hotel General Manager

New York, New York
SourcePro Search is conducting a search for a Hotel General Manager Candidate must have a proven track record of successfully managing a hotel's overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores.

  • To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan.
  • Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Food and Beverage, Security, and Maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner.
  • Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel.
  • Meet or exceed established budgetary guidelines for the hotel.
  • This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, payroll, accounting etc.)
  • Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas.
  • Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners.
  • Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
  • Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
  • Develop action plans to maximize occupancy and to maximize average rate.
  • Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
  • Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
  • Communicate, counsel and assist in staff development.
  • Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees.
  • Establish and implement guest service for all departments, periodically review, and identify problems and corrective actions.

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