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Senior Billing & Collections Analyst
SourcePro Search has a fantastic opportunity for an experienced Senior Billing & Collections Analyst in Melville, New York. Our client is a top ranked global law firm and this role offer a high base, excellent benefits and growth opportunities. The successful candidate will have 5 + years of billing and collections experience, preferably within a law firm. Bachelor's degree is preferred.
Key Responsibilities:
Key Responsibilities:
- Independently provide billing and collections support to all users by answering questions, researching and resolving issues and troubleshooting all problems
- Coordinate with other Sr. level analyst and direct workflow for Billing & Support Center Analysts, ensuring effective completion of tasks assigned and timely resolution of issues. Communicate with the Supervisor, Billing & Collections Support Center to provide regular updates on progress
- Create bills for clients, coordinate necessary follow-up, review outstanding bills, and provide status reports
- Generate client reports in Excel
- Generate reports in Elite
- Audit bills and write-offs for compliance with the firm’s Pricing Guidelines and approval policies
- Prepare client level bills and related billing and collection reports
- Take a lead role in the testing and implementation of new billing and collection related automated systems
- Other duties and responsibilities as assigned
- College graduate or some college education or 5 + years in a similar position
- Expertise with Elite billing, Inquiry, Reports, DocStudio Billing, ARCS system
- Hands on knowledge of electronic billing in Elite Enterprise (Version 3.11 is currently being used), eBilling Hub, and 3rd party eBilling providers, to include LEDES files
- Prior experience in a customer service or support center role
- Hands on billing experience using Elite Enterprise, DocStudio billing templates and ARCS
- Professional demeanor, with an ability to interact with all levels of an organization
- Ability to multi-task and prioritize accordingly
- Excellent written and verbal communication
- Expert level Excel user as well as high proficiency in other MS applications
- Strong interpersonal and problem solving skills
- Ability to adapt quickly to changing circumstances